How often do you put up with something before you leave? How long do you let something go before you complain about it? What level do you complain to someone high up?
The scenario. I had a client call the EAP over four months from the visit. They alleged that I spent the entire session on the phone. Who would sit in a session for an hour while someone was on the phone? Why wait four months to complain about it? The whole thing of suspect from the beginning. My word against hers. I have answered the phone during a session, but I usually do not. After hours you don’t have a secretary, and a client could be in crisis. The next client could be calling for directions.
So now I hang in the balance and could be kicked off the panel on the word of one person. I even sent a letter to her about why I hadn’t seen her in awhile. Why would I do that if I had been on the phone for an hour?
I shouldn’t let this bother me. My practice has seen almost 128 clients in a year with no compalints. 128 vs. 1. Do counselors get the benefit of the doubt?