Sometimes you think you are doing so good. Clients come in feeling better. The eaps are churning the referrals out. Then it happens. The client comes in early crying w spouse on the verge of hospitalization. Your appointment goes over and the next client short changed. The poor girl in tears and I felt helpless to fix it. Then it hit me process and let it go. Clients heal two steps up one back. The other client was cool to reschedule. Mental illness is like a river. Rapids, ebb and flow, smooth, meandering, waterfalls, floods and shallow stream and shore. No dam in the river. Grab a raft and hang on.